Our Response to COVID-19 March 16, 2020

For the latest on COVID-19 please visit: www.CDC.gov

We have been following the evolving situation of the current Pandemic and I wanted to provide you with our current protocols. Our priorities are foremost the health and safety of our patients, staff, and our families. To that end, we are implementing the following procedures until the Pandemic has resolved.

  • If you have a fever, cold, cough, or flu-like symptoms YOU WILL NOT BE ALLOWED IN THE OFFICE. Please do not come in and call the office if you are not feeling well.
  • NO CHILDREN WILL BE ALLOWED IN THE OFFICE unless being seen as a patient.
  • If you have a scheduled routine 3 months, 6 months, or annual follow up, we are postponing your appointment until the Pandemic is clear.
  • On March 13th, Governor Abbott made an important Disaster Declaration which now allows us to evaluate and treat patients remotely using telemedicine. If you would like to avoid an office visit, we will do our best to accommodate you by allowing you to submit photos via our Patient Relationship App that you can download from here. In addition, we have the ability for you to text us at 210-499-5900. You will need to sign a HIPAA consent electronically to use this method. Just send a text and we will start that process. You can see the images we will need on our Instagram or Pinterest pages.
  • Please come in EXACTLY at your appointed time and limit those accompanying you to 1 other person. We are trying to control the number of people in our reception area so that we can maintain social distancing. When you have surgery, please limit the number of people who accompany you as well.
  • Until the Pandemic has cleared, we are waiving the $25 cancellation fee. Please do us the courtesy of calling to let us know that you will not be coming in.
  • None of our currently scheduled surgeries or procedures are being delayed.  We see no reason not to perform procedures and surgery as of today.  But, if the crisis in San Antonio becomes as bad as it is in Seattle, facilities may not allow us to perform our elective surgeries. There will be a shortage of supplies like masks, gowns, and gloves. You should consider this possibility in scheduling any procedures that you are contemplating.
  • In addition to increasing our telemedicine abilities, we are also evaluating allowing our staff to work remotely so our office hours may be shortened.

To some of you, these may seem like extreme measures, but our goal is that no one contracts COVID-19 by visiting our office. This Pandemic will end. But, without aggressive measures, it will linger longer than it has to. We urge all of you to perform frequent hand washing, safe distancing, and stay home if you are sick.

Lastly, I ask you to pray as I do for those who have been infected with COVID-19 as well as my friends and colleagues who are on the front lines of treating these patients.

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